Monthly Archives

What Is IVR?

What Is IVR? IVR, or interactive voice response, is a what allows phone systems to process touch tones or voice waves during a telephone call. IVR technology is responsible for the menus people hear and respond to when they call up a company or business and hear the words: “press 1 for sales, press 2 for marketing, press 0 to…

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What is PBX – (Private Branch eXchange) ?

PBX (Private Branch eXchange) A PBX is a phone switch located at the customer’s premise. A PBX comes in many sizes, from 2 lines to thousands of phone lines. Common features can include an ACD for call distribution and IVR that can process incoming phone calls prior to routing to call stations. Some PBX’s support outbound dialing protocols such as autodialing, progressive…

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Why Business VoIP

Why use Business VOIP? There are two major reasons to use VOIP Lower CostIncreased functionality Lower Cost In general phone service via VOIP costs less than equivalent service from traditional sources. This is largely a function of traditional business phone services either being monopolies or government entities. There are also some cost savings due to using a single network to…

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